Managing fraud and identity can sometimes feel like taking one step forward, and two steps back. You fortify your processes and systems against known threats — only to experience a new and different attack. Or, perhaps you don’t realize the extent of your exposure until it’s too late, and all you can do is try to stem your losses.
Whether proactive or reactive, fraud and identity management is an unrelenting cycle of increasing risk, expense and frustration. It’s particularly irritating for good customers who experience cumbersome verification and validation efforts when they just want to access their account or conduct everyday business.
You need to ensure the person on the other end of the transaction isn’t a fraudster without sacrificing a legitimate customer’s experience.
The multiplicity of customer touchpoints, including increasing self-service remote channels makes doing this more complex, but also more critical. and deflect fraud before it starts with superior risk intelligence.A one-size-fits-all fraud and identity program doesn’t work. Our layered, risk-based solutions harness the industry’s most authoritative identity verification and authentication, fraud analytics and investigation capabilities. Streamline new account application and account servicing. Reduce customer friction. Optimize processes and create a more nuanced authentication approach.